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Frequently Asked Questions
| Ordering/Buying |
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| Q. I Like some of the product that I saw on the site, how can I get a price quote? |
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| A. We do not give price quotes over the phone. If you live in California, near one of our showrooms, feel free to come by and place your order with one of our staff . |
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| Q. Is there a CTM store in my area? |
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| A. We have CTM locations in California, but we are happy to assist customers from anywhere. Please contact us by phone, fax or email for assistance. |
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| Q. I live in another state, what is the best way to order? |
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| A. Please contact us by phone or email for assistance |
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| Q. Where will you ship to? |
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| A. Anywhere! |
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| Q. How long will it take to get my product once I place the order? |
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| A. It depends on the product that you are ordering. If it is part of the In Stock Collection, it should be available within a few days. Custom items generally range from 4-8 weeks. Please call for more specific time frames. |
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| Installation |
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| Q. How do I install my product? |
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| A. Check our website for installation instructions and consult a licensed contractor/installer. |
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| Q. What kind/color of grout should I use? |
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| A. Consult a licensed contractor/installer |
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| Q. Do I need to seal my product? |
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| A. Many products do need to be sealed, but contact a licensed contractor/installer |
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| Q. Can you match my custom/vintage tile? |
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| A. We are happy to try to match colors and replicate designs, but color-matching and artwork fees may apply and there is a minimum order quantity. |
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